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SHIPPING & RETURNS
 
GENERAL SHIPPING INFORMATION
Please note that shipping costs are not included in the item prices. Shipping costs will be displayed during the order process based on the shipping method selected.
 
SHIPPING WITHIN GERMANY
Shipping within Germany:
  • Standard shipping (4–5 working days): 5.90 €
    Free for orders over 100 €.
  • Express shipping (1–2 working days): 9.90 €
    Free for orders over 200 €.
 
INTERNATIONAL SHIPPING
Shipping costs vary depending on the destination.
For customers outside the EU: Please note that additional taxes and customs fees may apply upon receipt of your order, depending on your location.
 
DELIVERY
All orders are shipped with the renowned courier service GLS.
Please make sure that your billing and shipping address are correct when ordering, as subsequent changes are not possible.
Your billing address must match the address on your bank statement.
Once your order has been shipped, you will receive a confirmation email.
We may need to verify your payment details with your card issuer before dispatching your order. We will do our best to minimise delays.
 
DELIVERY TIMES
Delivery times are estimates and start from the date of dispatch. While we aim to deliver as quickly as possible, we cannot accept responsibility for delays caused by remote locations or adverse weather conditions.
Shipping takes place from Monday to Friday, excluding public holidays.
 
RETURNS & EXCHANGES
You may return, exchange or request a refund for any item purchased from www.simplywau.com within 14 days of the delivery date.
Items must be returned in their original packaging and condition.
For return instructions, contact us at hello@simplywau.com , provide your order number and select the items you wish to return.